Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating
ourselves and for managing emotions effectively in ourselves and others. An emotional competence is a
learned capacity based on emotional intelligence that contributes to effective performance at work.
Building upon and integrating a great deal of competency research, Goleman, Boyatzis, and McKee (2002) presented a model of emotional intelligence with eighteen competencies arrayed in four clusters (Boyatzis, 1982; Spencer & Spencer, 1993; Rosier, 1994-1997; Jacobs, 1997; Goleman, 1998). They are:
- The Self-awareness Cluster included Emotional Self-Awareness, Accurate
Self-assessment, and Self-confidence;
- The Self-Management Cluster included Emotional Self-control, Achievement,
Initiative, Transparency, Adaptability, and Optimism;
- The Social Awareness Cluster included Empathy, Service Orientation, and
- The Relationship Management Cluster included Inspirational Leadership,
Influence, Conflict Management, Change Catalyst, Developing Others, Teamwork and Collaboration.
The Emotional Competence Inventory 2.0 (ECI) measures 18 competencies organized into four clusters: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.
Emotional Self-Awareness: Recognizing one’s emotions and their effects
Emotional Self-Control: Keeping disruptive emotions and impulses in check
Adaptability: Flexibility in handling change
Achievement Orientation: Striving to improve or meeting a standard of excellence
Positive Outlook: Persistence in pursuing goals despite obstacles and setbacks
Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns
Organizational Awareness: Reading a group’s emotional currents and power relationships
Coach and Mentor: Sensing others’ development needs and bolstering their abilities
Inspirational Leadership: Inspiring and guiding individuals and groups
Influence: Wielding effective tactics for persuasion
Conflict Management: Negotiating and resolving disagreements
Teamwork: Working with others toward shared goals. Creating group synergy in pursuing collective goals.